Refund policy
Due to the perishable nature of live plants, all sales are final and we do not offer refunds, returns, or exchanges on live plant material. We take great care in growing, inspecting, and packaging each tree to ensure it arrives healthy and ready to thrive.
Customers are encouraged to inspect their order immediately upon arrival. If your order arrives damaged or there is an issue with your shipment, please contact us within 24 hours of delivery with photos of the plant, packaging, and shipping label so we can review the situation.
Our email: info@backyardcitrustrees.com
Please note that Backyard Citrus Trees is not responsible for issues related to improper planting, weather conditions, neglect, overwatering, underwatering, pest damage, or conditions outside of our control after delivery.
By placing an order, customers acknowledge and agree to these terms.
